Frequent Questions

Frequently Asked Questions

Questions related to outdoor ovens

  • Why is my camp oven is getting too hot?

    In order to pass camping regulations, we had to put a manual thermostat in. It will not automatically shut off when it reaches a certain temperature. You must manually watch it. One cooking suggestion we have would be to not wait for the oven to heat to your desired temperature before baking. For example, if you are baking cookies at 350 degrees—do not wait until it reaches 350 degrees to put the cookies in. Instead, put the cookies in at 15—175 degrees, the oven temperature will not climb as fast with food in it.

  • Are there different heat zones in my camp oven?

    Yes. Depending on rack height and location within the over. To find the best baking location we suggest you try it out a few times to know where the heat zones are.

  • Are the camp ovens insulated?

    Yes. The camp ovens are extremely well insulated allowing you to bake with less fuel. That being said, the oven cools slowly.

  • Can I use my camp oven indoors?

    No. All of our products have been safety tested and approved to outdoor use only.

Questions related to cast iron

  • How long has Camp Chef been manufacturing cast iron?

    25 years.

  • What is True Seasoned Finish?

    As a premium cast iron manufacturer, we only use all-natural iron and test our products for toxins to ensure quality in every piece. All Camp Chef cast iron comes pre-seasoned with an all-natural seasoning made from 100% plant oils, giving our cast iron a dark finish that is ready use right out of the box.

  • What is Prop 65?

    Prop 65 is placed on all our cast iron. It has nothing to do with where the item was manufactured but rather a precautionary label we add to protect ourselves from the many lawsuits that are going on in California. We are not aware of any certain chemical, which is above any Prop 65 minimum level.

  • Is there lead in Camp Chef cast iron?


  • What is True Seasoned Finish?

    As a premium cast iron manufacturer, we only use all-natural iron and test our products for toxins to ensure quality in every piece. All Camp Chef cast iron comes pre-seasoned with an all-natural seasoning made from 100% plant oils, giving our cast iron a dark finish that is ready use right out of the box.

  • How do I get rid of rust in my cast iron?

    There are a few ways to do this. The easiest way is to pour a can Coca-Cola and let the soda break down the rust. The time will depend on the severity of rust. After the rust is removed be sure to wash and re-season the cast iron.

  • What is your Cast Iron Condition made out of?

    100% natural plant product that will not go rancid. Pal, coconut, sunflower seed, Vitamin E, citric acid.

  • The Cast Iron Conditioner is liquid in warmer/hot climates and solid in colder temperatures—both are normal. Some of the natural oils used to make this conditioner have a melting point of 76 degrees. If it is solid, put the conditioner in a glass of warm/hot water and it will soften enough to be able to squeeze for use.
  • Where is your cast iron made?

    All products are created in the United States and manufactured in China.

Questions related to consumables and spices

  • What are the ingredients for the Citrus Herb Seasoning?

    Black pepper, rosemary, salt, dehydrated garlic, dehydrated onion, and extract from lemon.

  • What are the ingredients for the Kickin’ BBQ Seasoning?

    Salt, cumin, black pepper, white pepper, red pepper, dehydrated brown sugar, dehydrated garlic, dehydrated onion, chili pepper, and paprika.

  • What are the ingredients for the Mango Chipotle Seasoning?

    Sugar, salt, spices, citric acid, natural and artificial flavor, lemon juice powder (corn syrup, lemon juice solids, natural flavor,) paprika extractive, natural smoke flavor, and less than 2% silicon dioxide to prevent caking.

  • What are the ingredients for the All-Purpose Seasoning

    Sugar, salt, smoked paprika, dehydrated vegetables (onion, green bell pepper, red pepper, celery seed, black pepper, fennel,) extractives of carrot, and less than 2% silicon dioxide to prevent caking.

Questions related to fire pits

  • Can the fire pits be used indoors?

    No. All firepits are made and certified for outdoor use only.

  • Do you make a non-gas fire pit?


  • Does the manufacturer warranty cover paint/finish?


  • Why won’t my fire pit stay lit?

    Make sure to hold the knob for 10-20 seconds after it’s lit so that the thermocouple is warmed up. Check to make sure the small nut around the wire coming from the thermocouple is tight. If the nut is loose, the flame will go out. You may need to move the thermocouple closer into the direct flame. Finally, check to make sure the thermocouple wire is not bent or broken

  • How big will the flame be?

    When you first start your fire put, the flame will be about 5 – 6-inches tall on the high setting. Once the lava rocks get hot the flame will double in size.

  • Can I convert my fire pit into natural gas?

    Yes. Use the Natural Gas Connection Kit ($62.99). Once the fire pit has been converted to natural gas it cannot be used for propane unless the valve is replaced.

  • How many rocks come with the fire pit?

    20-pounds total (4 bags at 4.5-pounds each.) 15-pounds total (3 bags @ 5-pounds of black glass.)

Questions related to flat top grills

  • How do I care for my griddle?

    Griddle Care.

  • How do I level my griddle so it does not rock?

    There are leveling screws on the right-hand side that you can adjust up and down. They are in the upper right-hand corner and lower right-hand corner.

  • Why does my 7-gauge steel griddle warp?

    The only reason it would warp is if there was an uneven heat across the griddle. This can happen a few different ways. One way would be to heat the griddle up to quickly, by turning the burners on above medium heat setting. We do suggest using the griddles on medium heat or lower and having all the burners on at the same time, and not only heating part of the griddle. Also, if your griddle is already hot and you place frozen or cold food only on one side of the griddle, it will shock the steel causing warping.

  • Is there any way to straighten my warped griddle?

    Try this. Place two pots of water on top of the warped griddle. Turn the burners on medium heat and begin heating up the large pots of water. Once the water is almost boiling, turn the unit off and allow the griddle to cool (with the weight of the pots of water sitting on it.)

  • Are there hot spots on my flat top?

    No. Our griddles have heat diverter plates welded to the bottom of the griddle to help disperses heat. However, there are different heat ones. For example, the center area is slightly cooler and is often used as a warming area. Camp Chef flat top griddles have been tested alongside top competitors in the business and have the most consistent overall heat displacement.

  • Can the weather play a factor in my cooking?

    Possibly. The wind can blow the flame around, causing the flame to heat more on one side than the other.

  • Why is my griddle sticky?

    We have found the best seasoning/oil to use on griddles is olive oil or coconut oil. Note that cooking spray’s like Pam, will leave a sticky residue.

  • Is there any way to remove the top coat of my griddle after using a cooking spray?

    Yes. Try pouring Coca-Cola on the griddle surface and rub with a call of tin foil. Repeat, rinse with water, then dry with a paper towel. Re-season by applying olive oil or coconut oil.

  • Which flat top comes with the cooking grill grates?

    The FTG600 is the only one that comes with grill grates.

  • What is the griddle made of and is it pre-seasoned? / What do I need to do before we use the flat top?

    The griddle is made from a cold-rolled steel that has an all-natural seasoning that is baked on. It is ready to use right out of the box.

  • What accessories fit on the flat top grill line?

    There are no accessories that were specifically designed for the full-sized flat tops.

  • Do you have to light the burners in any certain order?

    No. You can turn on all the burners and then light the far burner and the rest will light or they can light each of them one at a time.

  • What tools would you recommend using with the flat top?

    We would recommend using our 6-Piece Professional Griddle Kit or our
    9-Piece Professional Knife Set.

  • Is this a nonstick service, like Teflon?

    All Camp Chef griddles come with a True Seasoned non-stick, ready to cook baked on layer. It will have a surface similar to our cast iron skillets. The more you cook and care for it, the longer the life of your griddle.

  • Why are there black flaky pieces pilling off.

    The black flaky pieces coming off, is just baked-on seasoning. This can happen as you use the grill. You can re-build that up by re-seasoning after every use and following the griddle care maintenance on our page: Griddle Care.

Questions related to griddles

  • How do I care for my griddle?

    Steel Griddle Care and Cast Iron Griddle Care

  • Does my griddle come pre-seasoned?

    Yes. All Camp Chef cast iron and griddles come pre-seasoned with the True-Seasoned finish, so they are ready to cook.

  • Do I need to pre-heat my griddle?

    Yes. For the best performance pre-heat your griddle to medium or medium-low for approximately 5 minutes. This should produce a griddle surface temperature of 350 – 400 degrees. Then turned heat to medium low to low for 2-3 minutes for uniform heat and you are ready to cook.

  • Does weather play a part in my griddle’s temperature?

    Does weather play a part in my griddle’s temperature?

  • Do I need to clean my griddle after every use?

    Yes. Be sure to allow for your griddle to cool completely. Wash with hot water and or a mild dish soap, rinse, and store in a dry place.

  • Is my griddle dishwasher safe?

    No. Camp Chef griddles cannot go in the dishwasher and do not withstand detergents.

  • Do I need to re-season my griddle after use?

    Yes. Re-seasoning your griddle is key. Slowly warm your griddle or pan on a burner. Apply a thin coat of Camp Chef Conditioner or olive oil. Make sure you cover all corners and crevasses. Wipe any excess oil off, turn off your burner, and store in a dry place once completely cooled.

  • Why did my griddle warp?

    If the heat isn’t even it will cause the griddle to warp. It is best to use a flame tamer—our newer griddles have this built in.

  • How do I un-warp my griddle?

    You can put the griddle on your Camp Chef cooking system over medium heat. Put something heavy (pot with water or heavy rock) on the warped area. Heat it up until it lays flat, then turn the heat off (while leaving the heavy object on top.) Leave until it has completely cooled.

  • How can I actively prevent warping?

    Adjust your heat up slowly and keep all burners at the same output setting for an even cook and to avoid warping. Do not heat your griddle on high.

  • Are there any tools to manage griddle temperatures?

    Yes. Use an infrared thermometer or griddle surface thermometer.

  • Is there any way to prevent rust on my cast iron/griddles?

    Yes. Be sure to re-season your griddle/cast iron after every use by using the Camp Chef Conditioner.

  • What does it mean if my food tastes rusty or metallic?

    This means is a sign of improper or inadequate seasoning. If this occurs, wash thoroughly and re-season.

  • What is the steel thickness of the griddles?

    All griddles are 7 gauge, except for the FG20 (10 gauge.)

Questions related to outdoor movie screens

  • Does Camp Chef sell Outdoor Movie Screens?

    Not any more. As of fall 2019 we stopped producing and selling Outdoor Movie Screens on our website. The Following FAQ are for those who have purchased an Outdoor Screen from us in the past and are looking for additional information.

  • What type of projector do I need?

    We recommend that if you are using it indoors, then use a 600-1500 lumens. If you are using it outdoors, the use a 800-2000 lumens. A rear projection 1000-2000 lumens will be best.

  • Should I use HD?

    Yes. Use high resolution works well with our screens.

  • Can I order replacement parts for my outdoor screens?

    Yes. Please call 800-650-2433 ready to give your model number and needed replacement part.

  • Is it okay to leave it set up outside if it rains?

    Try to keep them out of the rain so they won’t get dirty. If they do get dirty you can wash using soap and water.

  • How long can my screen be set up for?

    We do not recommend leaving them set up for long periods of time. The UVA and UVB rays will break down the material faster. Cover or take it down to prolong the life.

  • What is the gain on the movie screens?

    The screen gain is 1.1, which is the same the reflectivity of light.

  • How do you get wrinkles out of the screen?

    You can use a steamer, with only distilled water. Hard water will leave stains.

  • Why is there light coming through my rear projection screen, like pinholes?

    The projector should be beneath the screen at an angle pointing up toward the screen. If needed the black backing can be positioned down below the screen to prevent any light from coming between the screen and ground. /p>

  • What is the warranty on movie screens?

    1-year manufacturing defects (provided pictures.) Does not cover weather, tears or mold.

Questions related to WIFI pellet grill controllers

  • Where can I download the Camp Chef Connect App?

    iOS devices can be downloaded in the App store. Google Play Store for Android devices.

  • What operating systems is the app compatible with?

    As of now, the app is only compatible with iOS devices. As of 10/01/19 you will need a minimum of iOS 12.2 in order to install the app. The app is compatible with both Android and iOS devices.

  • Do I need an application to use my grill?

    No. The app is not required to use your grill. You can still set temperatures and adjust Smoke Numbers from the controller itself.

  • Can I add multiple grills to the app?

    Yes. After you’ve set them up within your Camp Chef account you can easily switch between grills within the app.

  • Can I run one grill on multiple devices?

    Yes. Each grill you set up will be connected to your Camp Chef user account. You can run a grill on any device that is logged in to your account.

  • Why won’t my grill connect to WIFI?

    This may be due to a number of factors. Use the following to troubleshoot:

    -Make sure your grill is in range of your WIFI router

    -Check to ensure your phone is connected to the same network when setting your grill up for WIFI

    -Click the ‘show password’ icon to review your network password to ensure there are no typos

  • Why does my app keep force closing?

    This may happen if you have an outdated version of the app. Go to the App store or Google Play Store and check for updates. Please update to the latest version if there is one available. If that doesn’t work, try shutting off your phone or uninstalling and reinstalling the app.

  • Is a network password required to connect to the grill?


  • What if I forgot my username and/or password for the app?

    You can reset the password to your account in the app. This option is available when logging in. Choosing this option will allow you to send a password recovery email to the email address you signed up with (this also happens to be your username.)

  • Do all Camp Chef pellet grills have WIFI?

    No. Not all Camp Chef pellet grills come equipped with WIFI. Retro Fit controllers are available for purchase. Please read the fitment requirements to ensure the Retro Fit will work with your Camp Chef pellet grill.

  • Do I need to sign in to my Camp Chef account/sign in on the app before using my pellet grill?

    No. However, by bypassing the login you are connecting to the grill via Bluetooth. Bluetooth give you limited app access. By doing this you understand you are no longer able to store information like cook data, graphs, etc. in the cloud.

  • What does it mean if I have “lost communication?”

    Loss of communication could mean a few things. Check that your Bluetooth is out of range, your grill has lost its WIFI signal, or your phone is no longer connected to the internet.

  • I cannot get my WIFI/Bluetooth reconnected. I’ve reset everything, uninstalled the the app on my device, it recognizes the grill but never makes the connection.

    Go into the app and ‘Forget the Grill’, then go into the Settings on the controller and reset the controller. This will Forget the Bluetooth and WIFI. Once you have done this and the controller is off, go into your device settings and Forget the grill there. Power both of them off and then turn back turned on. It should show up when trying to connect. Go into the app and then search for the grill. Once you are connected to bluetooth, the next step it will have you do is connect via WIFI. Make sure the desired WIFI network supports 2.4gHz. Turn the grill toward the router? Sometimes, this will help it connect a little better that first time. If it’s not finding the WIFI network, you can enter it manually. To do this, you would just press ‘Add Network’. A popup will say “ENTER NETWORK SSID.” Type in the name of the WIFI network (might be case sensitive) and enter password and then hit the ‘Connect’ button.

Questions related to pellet grills

  • Do you need to use pellets all the time? Even if you are not wanting to smoke the food?

    Yes, the pellets are the only source of fuel for the pellet grill. Without them, you would not get any heat.

  • Can I use other brands of pellets?

    Yes, however some flavors and brands of pellets burn differently than others. You will want to use 100% all nature wood pellets with no additives, binders, glue, corn, or any other oils.

  • How long do you want to run the smoker before you can cook on it?

    You will want to start up the smoker and go through the startup process with the lid up. You can put the lid down once there is a temperature displayed on the controller. From there, wait until it gets up to the desired temperature and then you are good to put your food in and start your cook.

  • How long does it take the grill to start up?

    The startup process for the grill is about 8 minutes for the grill to ignite the pellets. From there it will take 10-20 minutes to get up to the desired temperature. The hotter the temperature, the longer it can take. Please note that colder temperatures outside, this can affect the time as well.

  • What does PRERR mean?

    PRERR is an error code that occurs with the meat probe. Check to see if you have your meat probe inserted into the port on the controller. If there is not a meat probe, then you will want to press the meat probe button. This will toggle the controller back to the grill temperature. If you have your meat probe inserted, try unplugging the probe and then plugging it back in. If the error code persists, then you may need a new meat probe. To get that, you would just need to call customer service for a new one.

  • Do I need to empty the ashes every time?

    Yes, this will start you off with a fresh burn cup. If you do not empty the ashes, you can have temperature swings, flameouts, and\or burn back into the hopper.

  • My Ash Cleanout is stuck, what do I do?

    There is a protectant we use on the raw steel, and when it heats up, it all goes down to the bottom of the grill, causing the two to stick together. Try hitting the bottom of the grill, with a rubber mallet, in an upward motion or from the inside of the grill, downward. This should free the two pieces.

  • Why is there extra ash on the bottom of the grill?

    Ash at the bottom of the grill is normal due to the blower fan that keeps the pellets burning. Make sure that the ash pull out is pushed in all the way, and straight. If it is at an angle, then it will allow extra air to get through, blowing the ash out of the burn cup. Also, you can lift up on the hopper, and tighten the screws on the inside, left, of the grill. You will need to remove the cooking grate and grease tray, to do this.

  • Why have the ash clean out, if all the ash doesn’t go into the cup?

    The ash clean out system is to help start out with a fresh burn cup each time you cook, without vacuuming it out. You want an empty burn cup each time because this helps the pellets burn better and more efficient without temp swings. We have cut the vacuuming down to only after 50 hours of use, like the manual suggests, instead of each cook.

  • How close to a structure can the grill be, while operating?

    We suggest the grill be 10 feet away from any structure

  • There is a gap around my lid, and smoke is escaping around the lid. Can I add a gasket or sealant around my lid?

    The gap around the lid is normal and was designed to allow smoke to escape, resulting in better air flow and circulation, for a superior cook.

  • What does a FLAME error mean?

    This happens when the fire in the grill goes out or falls below a certain temperature and does not go back up. This happens more so in the winter months. In colder weather, close the chimney down almost all the way down, to keep the heat in the grill. Also, make sure the pellets are dry and do not have any moisture in them. If they crumble easy, then they have moisture in them.

  • Is it normal for my grill to put off a lot of smoke at first?

    Yes. This is due to the igniting of the pellets.

  • Is it normal for my grill to produce little to no smoke?

    At higher temp settings, there will be less smoke, due to the burning of pellets. On the lower settings, the pellets are smoldering, so there will be more smoke, however the smoke comes in spurts throughout cooking.

  • What temps are considered high smoke?

    220 degrees, which can fluctuate between 200 – 240 degrees. 20 degree +/-, of the set temp, is normal, depending on weather.

  • What temps are considered low smoke?

    160 degrees, which can fluctuate between 140 – 180 degrees. 20 degree +/-, of the set temp, is normal, depending on weather. Outside temperatures can have an effect on these temperatures as well. On hot days, your grill will run hotter due to it being made of all steel.

  • Why is my grill fluctuating in temperature?

    Temperature variation is normal. Your grill will not have the same temperature readout like an oven (even though your oven at home has a similar temperature fluctuation.) In both High & Low Smoke, it is programmed to let the flame go out & give more smoke. That is done intentionally by design, for more smoke. If it never did this, there would be very little smoke. This will create a little temperature swing on both of those settings, but the cooking results are great.

  • Why won’t my grill get below 180-220 on low smoke?

    Due to the grill being made from all steel, you will want to make sure it’s in the shade, and not in direct sunlight, especially when it’s hot outside. Think of how hot your car can get during the summer months. Kinda the same thing. Therefore it’s normal to not be able to get lower temps on hot days.

  • Why is my auger not turning?

    You may have wet pellets, if this is the case see, “Free Auger from wet pellets” PDF or watch this video,

  • Why is my grill not feeding pellets, but my auger is turning?

    Check to see if there are pellets in the hopper, or if there is something blocking the pellets from going into the auger chamber.

  • What is the fuse dial for?

    This houses the fuse for the controller. To check the fuse, you would just twist that cap off and the fuse is on the other side.

  • Why am I blowing the fuse?

    It’s most likely the Hot Rod, however you will want to check the blower and auger motor also. To check the Hot Rod and motors: disconnect the Hot Rod wires (Purple, A) from the controller, turn the dial to any of the temperature settings. If you don’t blow a fuse, then it’s most likely the Hot Rod. Repeat with the other wires. Make sure to replace with the correct fuse. 4 AMP 125 or 250 V, Fast Blow Fuse.

  • Why is there smoke coming out of the hopper, through my pellets?

    This is normal. This happens because the blower fan is always moving.

  • How many pounds of pellets will I go through, per hour, on a 36-inch pellet grill?

    There are many variables that play into this, however in good weather, on high setting, the grill will burn about 4 lbs. of pellets per hour.

  • How many pounds of pellets will I go through per hour on a 24-inch pellet grill?

    There are many variables that play into this, however in good weather, on high setting, the grill will burn about 3 lbs. of pellets per hour.

  • During winter/colder months, how do I ensure my grill stays up to temperature?

    A few tips are to make sure meat is at room temperature, not straight from fridge; use a Pellet Grill Blanket; make sure that the lid is not open for very long when putting food in; when using lower settings, turn knob to 350, then once temperature gets to desired setting, turn down to the desired setting (Low or Hi Smoke).

  • What is the Bypass Startup for?

    Bypass has 2 functions: to use FEED setting (hold in for 3-6 seconds) and to bypass Start Up if the grill is still hot. For example, if there is a power outage and the grill accidentally shuts off, or if you need to restart the grill and it is still hot, then you would use Bypass Mode. This mode is to be used only if the grill has been shut off momentarily and the pellets in the burn cup are still hot enough to ignite the pellets.

  • Should I worry about my pellets catching on fire in my auger chamber?

    The pellets in the auger can catch on fire if you do not use the Shutdown mode and just unplug it or turn it off. Also, the grease drain, chimney and back air vent need to be cleaned. The manual suggests inspecting every 50 hours of use, and thoroughly clean after 200 hours of use. Ash, grease, and smoke can build up in those areas making it difficult for the smoke to escape from the grill, creating back burn.

  • How often should I clean my chimney?

    o When wood pellets burn, they produce tar and other organic vapor that combine and expelled moisture to form a substance called creosote. As a result, creosote residue accumulates on the chimney. We recommend that you inspect every 50 hours of use, and thoroughly cleaned after 200 hours of use. If you don’t, air cannot flow, and this can cause burn back.

  • Why can’t I get my grease tray out?

    Try moving the heat deflector, underneath the grease tray (either right, left, or back) you should be able to maneuver it out. Due to the weight, sometimes this can happen in shipping.

  • Are there different heat zones in my pellet grill?

    Yes. Due to heat rising and the fan blowing to keep the pellets burning, there are heat zones throughout the pellet grill.

  • Can I line my drip pan in foil?

    Yes, you can line your drip pan in foil for easy cleanup. We would just recommend double checking the foil and make sure there are no paths for the oil to go into the bottom of the pellet grill. If you have a louvered drip pan, the only time we would not recommend foil is when you are using the direct heat option. The foil would deflect the heat making it indirect heat where it cannot flow up through the louvers.

  • Can you use the louvered drip pan in the non-Slide Grills?

    We do not recommend using them in the non-Slide Grills. The reason being is you would have no control over any possible flare ups, and it could be a potential fire hazard

  • Can you use the flat drip pan in the Slide Grills, eliminating the louvers?

    No, they are not compatible and will not fit.

  • Can I convert my pellet grill into a slide grill?

    No, we do not have any kits or directions to do so. You would have to drill out the grill and this would void out any warranties on grill.

  • Why won’t my pellet grill reach 500 degrees?

    Check to see how far open the chimney is and try closing the chimney down. If it is a windy/breezy day that can also affect the temperature. We also recommend that you only use Camp Chef pellets as that can vary the temperature. Finally, make sure the thermocouple inside the grill is not leaning left—it needs to be standing straight up. On colder days, that is a lot of steel to heat up, therefore we suggest a pellet blanket, close chimney down and keep out of wind.

  • Why is my grill not heating up?

    Try checking a couple things. Check to make sure you have pellets in the hopper. Check the burn cup for pellets. Pull the Ash Cleanout lever then remove the cup from the bottom of the grill and check for pellets there.

  • What if there are un-burnt pellets in my burn cup?

    First turn to a temp setting, then using a piece of paper, check the Hot Rod to see if it’s hot—do not touch it. Next check the wire connections. If that fails, you will need to call customer service and replace your Heating rod.

  • Why is my control screen flashing on and off?

    Untwist and check the fuse. If the fuse is okay, then call customer service to order a new controller (PG24-43)

  • Why is my control knob loose/sliding?

    Retighten. Turn the knob all the way to the left (past shut down,) loosen the small screw on the top, turn the knob to Shut down, so the white line latches up to Shut down. Simply tighten the crew again.

  • How many AMPS does the pellet grill use for car batteries?

    300 watts – 110 Volts just 3AMPS.

  • What is Smart Smoke Technology?

    All Camp Chef pellet grills come equipped with Smart Smoke Technology. The Smart Smoke Technology means that our controllers are programmed so that on Low and High smoke settings it feeds pellets into the burn cup less often—leading to shorter burns and lots of smoke. Check out this blog post,What is Smart Smoke Technology.

  • What is Slide and Grill Technology?

    Slide and Grill Technology is an added feature on some Camp Chef pellet grills, which allows you to slide open the grill knob and grill over direct flame, then slide the grill knob back and use as a traditional smoker. Check out this blog post,What is Slide and Grill Technology.

  • What kind of wood do you use for your pellets? Do you use any additives in your pellets?

    We use 100% all-natural, virgin hardwood that comes from trees in the US to make our pellets. We DO NOT use any type of wood that may contain any chemicals, glue, or anything at all added. Our pellets are not comprised of any recycled wood or wood that may contain construction material by-products or waste such as particle board, sheeting or any construction grade material. Only 100% all-natural, virgin hardwood. We do not add any additional flavoring additives either, so your food is left with the flavor you intended. That delicious, pure, natural wood smoked flavor.

  • Why won’t the inside grill temperature read?

    Be sure to check the internal thermocouple/thermometer. Make sure it straight up and down. Wipe it down clean. If it still does not read, call customer service to get a replacement internal temperature probe. (PG24-44.)

  • Why is black stuff peeling from inside my grill?

    Don’t be concerned. We can assure you it is not paint (we do not paint our grill lids internally—100% natural palm oil/FDA standards.) This is a deposit of grease and smoke collecting from normal use. Peeling is easy to remove. Brush off all loose particles with a stainless-steel brush before grilling. To prevent: after every grill session, while the lid is still warm (not hot,) wipe with paper towels or a mild degreaser solution.

  • My bottom shelf isn’t fitting, what should I do?

    All bottom shelves are made and assembled the same. Try loosening all four screws on the legs, put the bottom shelf at an angle, and press down until the holes line up. Try aligning the holes with a screw driver from the inside.

Questions related to pizza ovens

  • How high should I cook pizza on my pizza oven?

    Do not use on high heat. Medium to low heat will provide the best cooking outcome. Keep in mind that temperatures and cook times will vary depending on your food. Ex. Deep dish, calzones, frozen pizza, etc.

  • Do I need to pre-heat my pizza oven?


  • Can you help me better understand the temperatures?

    There are two temperatures you should be aware of with your pizza oven: internal air temperature and pizza stone temperature.

    Internal air temperature – you can read the internal air temperature by looking at the built-in temperature gauge on the top of the pizza oven. Internal air heat will help cook your crust, cheese, and toppings. The internal air temperature will react quickly when you change the amount of heat produced by your unit.

    Pizza stone temperature – the pizza stone temperature will rise slower than the internal air temperature at first. Gradually and eventually it will become hotter than the air temperature. The pizza stone does the majority of the cooking.

  • How hot can the Artisan Pizza Stone get?

    Approximately 500 – 550 degrees. We recommend using a cooking surface thermometer or an infrared thermometer to gauge temperature of the pizza stone.

  • Can I use a pizza oven with my high pressure 60,000 BTU burner cooking system?

    We do not recommend using high out-put burners with pizza ovens.

  • Does the pizza oven fit into the pellet grills?

    o No. We recommend purchasing the Outdoor Oven Pizza Stone ($31.49) to smoke pizzas on the pellet grill.

  • Can you bake breads on the pizza oven?


  • Is it possible to operate the pizza ovens directly from a connected gas cylinder?

    No. the pizza ovens are meant to be used on a top of a cooking system. There is not a way to connect propane to this oven.

  • Can pizza ovens be used on any other grill or a fire pit?

    No because there is not enough heat.

Questions related to propane smokers

  • Is the cabinet insulated?

    No. However, many people smoke year-round.

  • Is it normal for the temperature to vary inside the smoker?

    Yes. Due to the smoking/smoldering/burning of the wood chips and the wind coming through the side vents—it can affect the flame on the burner and create temperature variations

  • Am I missing a Jam Nut?

    No. There has been a recent change in the hardware for the handle assembly. We no longer include two Jam Nuts and now include a lock nut.

  • I just installed my handle and it still seems loose, what should I do?

    Tighten the lock nut down with a wrench. As you tighten it, it will lock in place and close the remaining gap between the door and the handle assembly.

  • Why is my Smoke Vault’s flame yellow?

    The main reason is if the burner is not aligned straight onto the valve. Sometimes when putting the bottom front panel on and putting the valve stem through the panel hole (to be able to put the knob on) it will push the valve downwards, causing the burner stem to not be aligned straight onto the valve. You can check this by placing the vault on its side and looking at where the burner stem/venturi tube connects onto the valve, and make sure they are straight. If it is on an angle, simply loosen the bottom front panel, so that the valve stem is not so tight against the hole, that should give more room to align the burner stem and valve.

Questions related to cooking systems

  • Can you explain the difference between 14” and 16” cooking systems?

    Your Camp Chef cooking system will either be a 14-inch or 16-inch cooking system. If you don’t know what cooking system you have, simply measure the unit from front to back. Be sure to double check the size of your unit and add-ons before ordering accessories.

  • How does Camp Chef’s versatile cooking systems work?

    A versatile cooking system allows you to customize your cooking system by switching out a variety of cooking accessories. Your cooking system has the ability to boil, grill, fry and more by swapping out compatible accessories.

  • What are BTU’s and how many do I need?

    A British Thermal Unit (BTU) is used to measure energy output. One BTU is equivalent to the energy release of one burning match. For a very basic cooking need we recommend finding a cooking system that outputs 10,000 BTU/hr. Most Camp Chef cooking systems feature a 30,000 BTU/hr. output. For more information read this blog article on BTUs..

  • How can I adapt my cooking system to natural gas?

    Camp Chef sells a Natural Gas Connection Kit ($62.99), which hooks directly up to most Camp Chef cooking systems, ovens, etc. Simply hook the Natural Gas Connection Kit to your Camp Chef cooker.

    Keep in mind that only low-pressure cooking systems/fire pits can be converted to natural gas. Once the unit has been converted to natural gas, it cannot be used for propane unless the valves are replaced. The Natural Gas Connection Kit will be required to attach to a natural gas source. This method should only be used if the pressure source has a 7-inch water column rating or has a pressure of 0.25 psi.

    Requirements for natural gas connections:

    -Cooking Systems: #45 drill bit = 0.082-inches

    -Fire pits: 1/8 drill but with a 1/8-inch hole

    -Smokers: #51 drill bit = =0.067-inches

  • How can I adapt my cooking system to RV propane supply?

    Camp Chef sells an RV Connection Hose ($39.99), which hooks directly up to most Camp Chef cooking systems, ovens, etc. Simply hook the RV Connection Hose to your RV then connect your Camp Chef cooker.

  • Can I use my cooking systems indoors?

    No. All of our products have been safety tested and approved to outdoor use only.

  • Can I add a pizza oven to my cooking system?

    Yes. The Italia Artisan Pizza Oven provides an authentic wood-fired, brick-oven pizza taste. Do not use on high heat when cooking with pizza ovens. Camp Chef makes 3 different pizza ovens. Please check your cooking system’s compatible accessories located on the product page for an exact fitment.

  • How do I connect the gas hose to the cooking system?

    As you connect the gas hose line onto the unit, first hand tighten the hose nut onto the cooking system, then use a wrench to tighten it the rest of the way. Connect regulator to the propane tank and ensure a tight connection. Gently crack the valve open on the tank with no more than a half turn to start the flow of gas.

  • How do I check for leaks?

    To check for any leaks, do a soap and water test by using a wet soapy rag and wiping along the hose and valves

  • What if I have a yellow flame?

    If you have a yellow flame, adjust the air vents. If that doesn’t work, clean the burners.

  • How do I clean the burners?

    You can clean the burners by using an air compressor to blow down onto the burners. You can also lightly spray with a garden hose then lay the unit on its side to dry for 2 hours before use.

  • How can I properly protect/store my cooking system?

    First, allow for your unit to fully cool off. Cover with the patio cover or store in the carry bag.

  • Can I use my cooking system indoors?

    No. All of our products have been safety tested and approved to outdoor use only.

  • Do cooking systems have a rust warranty?

    No. Our warranty does not cover rust and finished because we cannot control the environments the items are used and stored in.

  • I think my regulator is broken. I have a really low flame, even on high?

    It sounds like you are experiencing low flow mode. Low flow mode is a US safety feature caused when too much gas goes through and the regulator thinks there is a propane leak. To correct the problem, make sure that the propane hose has been attached to the cooking system with a wrench (not just finger tight). Confirm that all of the control knobs are turned to the ‘OFF’ position. Remove the hose from the propane tank and let it sit for approximately 30 seconds, as this will reset the regulator. Re-connect the hose to the propane tank. Turn the propane tank on.

  • Why am I seeing a spark when I try to ignite my cooking system?

    You need to adjust your electrode (the silver piece that sparks.) Move the electrode closer to the right or left of one of the burner holes. If it is sparking then the igniter is working, just move it closer to the gas to ignite. Do not move the electrode directly over the top.

  • Can I use my cooking system with pressure canners?

    We do not recommended using our units with pressure canners due to the high BTU’s. If you are not careful it can be dangerous. On high the BTU’s are 30K, and can be adjusted down to about 10K.

  • Why did my cooking system’s values freeze?

    Sometimes the valves get extremely hot while using an accessory like the BBQ Box on High. We recommend using accessories on Medium or Low settings. Also, the knobs could have been bumped during storage or shipping. The valve stem might have been shoved up into the value. This can cause the valve to freeze up when heated. .

  • What does it mean when my cooking system has a yellow flame?

    Bad air/propane mixture or a ditry burner. Try adjusting the ai vent (the silver round disk behind the control knob.) This will allow more/less air to be mixed with the propane and generally result in a blue flame. Otherwise you need to clean your burner.

  • What is the difference between the Summit and Everest cooking systems?

    The Summit was made and sold exclusively at REI. It is exactly the same as the Everest expect for a different lid color, knob, and leveling legs. The BTU’s and vales are the same.

Questions related to water heaters

  • Why isn’t my water heater working properly?

    One cause is if the propane hose and regulator has gone into the low flow safety feature. Try resetting the regulator. You can do this by turning everything off (including closing the propane tank all the way and turning the water off going to the unit.) Disconnect the hose from the propane tank and wait for 10-15 seconds. Then reconnect the hose to the propane tank. Open the propane tank REALLY slow and only 1/2 to 1 full turn. Leave and don’t open any further. Then turn on the water source going to the unit and open the garden hose all the way.

  • What’s with my water heater’s water pressure?

    There’s a possibility there’s not enough water pressure building up against the diaphragm inside the water valve, causing the gas valve to close. This could be caused by either something in the unit itself, or there could be a tear in the water valve. Try to back flush the unit by switching the input and output for about 5-10 minutes. Then when you switch the hoses back, turn your water flow to Low, and the flame to Medium. Leave the flow to Low and see if it stays lit. If it does, then start turning the flow up. If it goes out, then it’s a water flow issue. If it stays on, then there could have been a small blockage.

Questions related to accessories

  • Why doesn’t my RV HOSE fit?

    There are many different torques that are used with each brand, that they are a possibility the fitting you have, and our RVHOSE is no sitting correctly. Take your hose to an RV store or hardware store and try to find another fitting for your RV.

  • How long are the accessory warranty’s?

    90 days. This does not protect against normal wear of parts.

  • Do the patio covers have a built-in pocket?


  • What are the patio covers made out of?

    Most Camp Chef covers are made out of 600 Denier-coated nylon.

  • What are the carry bags made out of?

    Most Camp Chef carry bags are made out of Black 600 Denier.

  • What are accessory warranty times?

    90 days. This does not protect against normal wear of parts.

  • What grill is the Sear Box not compatible with?

    The Sear Box is compatible with all current pellet grills.

  • Is it normal for my Sear Box to rub on my lid?

    Yes. A little rubbing is normal. You can loosen the top two screws and lighten the bottom two screws and that should help.

General questions related to Camp Chef

  • Can I use my Camp Chef propane products indoors?

    All our propane powered products are tested and approved for outdoor use only.

  • Where are your products made?

    All our products are designed in the USA to meet all U.S. safety standards. For the last 10 years our products have been manufactured overseas at facilities we operate or partner with which meet our stringent quality and production standards.

  • Can I switch my Camp Chef product from propane to natural gas?

    Each individual product is different. Most cooking systems (low pressure), fire pits, flat top grills, propane smoke vaults can be converted. Please note that the Sidekick can, but the Sear Box cannot. We are happy to give conversions when applicable. However, the warranty description states that any altercations made, voids the manufacturer warranty.

  • Where does Camp Chef ship?

    Camp Chef currently only ships to the United States.

  • Does Camp Chef offer a Military Discount?

    Yes. We have partnered with GovX and ExpertVoice for our military discount program.

  • Does Camp Chef offer an outdoor Pro Deal?

    Yes. Please visit ExpertVoice to apply to our Pro Deal Program. You can also refer to our Pro Deal Page

  • Does Camp Chef price match?

    No. We have different pricing structures for our dealers vs. Camp Chef direct.

  • What is Camp Chef’s return policy?

    Our return policy is valid only within 30 days of the shipping date. If the item is unused and returned back, we will offer a full refund. However, the customer is responsible for the return shipping back.